The family of an 82-year-old woman who was thrown off a train in Florida for singing too loudly is threatening legal action.
The mayor of Miami-Dade County has now apologised to Emma Anderson after she was kicked off the Metrorail service on February 20.
She had been told by a security guard to stop singing religious hymns and making a noise in the carriage.
"I was beating my little beads with the bottle and I was singing a song, and he came up to me and said, 'Ma'am, you're making too much noise'," Mrs Anderson told WPLG-TV.
But when she ignored the warnings, the officer told her she had to leave.
A mobile phone video, taken by a fellow passenger and posted online, shows the guard physically removing Mrs Anderson from the train at a station.
She fell onto the platform as she struggled with the guard for her rolling suitcase.
"We took her to the hospital and they took X-rays. Doctors say she has a bruised hip and shoulder," her son Kenny Anderson said.
The family plans to pursue legal action over their mother's injuries.
Mayor Carlos Gimenez issued an apology to Mrs Anderson earlier this week and ordered a review of procedures.
"The situation should have been handled with more care and common sense," he said in a statement.
"We have made it clear to all County employees and contractors that our patrons must be treated with dignity and respect."
Miami-Dade Transit also issued a statement saying county rules prohibit anyone from "singing, dancing or playing a musical instrument" unless they have a commercial permit.
Transit spokeswoman Karla Damian said Mrs Anderson's singing was causing a disturbance.
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